Practice Enhancement Seminar

2023 Sessions

Held Saturday, March 4 at the TNAFP office (Brentwood) and virtual

CMS Updates on Quality and the Medicare Advantage Push to Optimize Performance

This session will update providers on quality incentives set by the Centers for Medicare & Medicaid Services to allow for directional performance improvement to promote quality. Participants will understand CMS quality measures for 2023, grasp the emphasis driven by Medicare Advantage plans, and be able to correctly document to capture clinical diagnoses to optimize healthcare coding.

Nick Ulmer, Jr, MD, CPC, FAAFP – VP of Clinical Integration and Medical Director of Case Management, Spartanburg Regional, SC

Telehealth: What’s Old, What’s New, and What may be Gone

This session will provide a consolidated update on the current state of telehealth, including the Public Health Emergency established during the COVID-19 pandemic, help providers understand how to compliantly deploy virtual visit options, and understand restrictions, waivers and other changes that may occur to telehealth services when the PHE ends.

Nick Ulmer, Jr, MD, CPC, FAAFP – VP of Clinical Integration and Medical Director of Case Management, Spartanburg Regional, SC

Clinical Innovations to Decrease ED Utilization and Hospitalizations

This session will address the reasons for over utilization of the hospital emergency department and discuss options to reduce unnecessary ED visits and hospitalizations. Learners will identify barriers in their own practice that contribute to unnecessary ED visits and hospitalizations and be able to make changes to reduce unnecessary healthcare spending while improving profitability.

Eric Penniman, DO, FAAFP – Executive Medical Director, Summit Medical Group, Knoxville

Marketing to the Next Generations

As the population changes, so does the patient population along with their needs, wants and expectations. These changes necessitate a different approach in connecting with younger patients who have grown up with different technology than previous generations and have different perspectives on healthcare. This presentation addresses the challenges, the emerging patient and marketing techniques to assist in reaching a younger generation.

Michael Cash, MHSA, FACMPE – State Volunteer Mutual Insurance Company

The Patient Experience: Why It is More Than Customer Service

As healthcare trends away from patient satisfaction toward the patient experience, it is important for physicians, practice executives and staff to understand how this shift in ideology affects their practice. At the conclusion of this session, participants should be able to identify the components to patient engagement, recognize the need to transition from measuring patient satisfaction to patient experience, and understand the importance of patient experience to the practice’s financial wellbeing.

Rana McSpadden, FACMPE, CPC – State Volunteer Mutual Insurance Company

Establishing a Team-Based Culture to Optimize Outcomes

This session will provide an overview of the team-based model, its origins and purpose, including utilizing specific members of the team to improve outcomes, patient satisfaction, practice efficiency and employee satisfaction, and prevent physician burnout.

Michael Miller, DO – Chief of Quality and Physician Advocacy Program, St. Thomas Medical Partners, and Family Physician, Nashville Medical Group